TERMS AND CONDITIONS:-

  1. Introduction and Acceptance of Terms

Welcome to Pixie. These Terms & Conditions govern your access to and use of our website, social media pages, products, and services.

By accessing our website, placing an order, communicating with us, or purchasing any product from Pixie, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

If you do not agree with any part of these Terms, you should refrain from using our services.

  1. Business Information

Brand Name: Pixie

For any inquiries, concerns, or support requests, customers may contact Pixie through its official website or official Instagram account.

  1. Products and Product Descriptions

Pixie specializes in handmade and handcrafted products.

Due to the handmade nature of our products:

  • No two items can be completely identical.
  • Minor variations in colour, size, shape, texture, finishing, placement of details, and overall appearance may occur.
  • Product photographs are provided for illustrative and reference purposes only.
  • Actual products may differ slightly from images displayed on the website or social media platforms.

Such variations are natural characteristics of handmade products and shall not be considered defects, damages, or grounds for return, refund, or replacement.

Pixie reserves the right to modify product descriptions, specifications, packaging, and availability without prior notice.

  1. Pricing and Payments
  • All prices displayed are in Indian Rupees (INR) unless otherwise specified.
  • Applicable shipping charges shall be displayed during checkout.
  • Customers are responsible for ensuring that payment information provided is accurate and valid.
  • Pixie reserves the right to modify product pricing, promotional offers, discounts, and shipping charges at any time without prior notice.
  • Orders shall be processed only after successful payment confirmation.
  1. Order Acceptance and Cancellation

All orders placed with Pixie are subject to acceptance and availability.

Pixie reserves the right to refuse, reject, cancel, or limit any order at its sole discretion, including but not limited to circumstances involving:

  • Product unavailability.
  • Pricing or listing errors.
  • Suspected fraudulent activity.
  • Violation of these Terms & Conditions.
  • Operational limitations or unforeseen circumstances.

If an order is cancelled after payment has been received, the corresponding amount shall be refunded through the original mode of payment.

  1. Shipping and Delivery

Pixie currently dispatches orders through India Post.

Customers acknowledge and agree that:

  • Delivery timelines displayed on the website are estimates only.
  • Actual delivery times may vary depending on destination, postal operations, courier performance, public holidays, weather conditions, festivals, strikes, transportation disruptions, or other factors beyond Pixie’s reasonable control.
  • Pixie shall not be held liable for delays caused by India Post or third-party logistics providers.
  • Customers are responsible for providing accurate shipping and contact information.
  • Any additional costs resulting from incorrect address details provided by the customer shall be borne by the customer.

While Pixie will make reasonable efforts to facilitate timely delivery, delivery dates cannot be guaranteed.