Returns, Refunds and Exchanges

Due to the handmade nature of our products, Pixie maintains a limited return policy.

Returns, refunds, or replacements shall be accepted only in the following circumstances:

* The customer receives a damaged product.
* The customer receives an incorrect product.


To be eligible for review:

* The issue must be reported within 48 hours of delivery.
* Clear photographs and/or an unedited unboxing video may be requested for verification.


Returns, refunds, or exchanges shall not be provided for:

* Minor handmade variations.
* Colour differences caused by screen displays or lighting.
* Personal preferences or change of mind.
* Delayed deliveries caused by logistics providers.
* Incorrect address details provided by the customer.


Pixie reserves the right to approve or reject any return or refund request after reviewing the submitted evidence.


1. Intellectual Property

All content associated with Pixie, including but not limited to:

* Product designs
* Product photographs
* Graphics
* Logos
* Brand elements
* Website content
* Social media content
* Marketing materials


shall remain the exclusive property of Pixie or its respective licensors.

No content may be copied, reproduced, distributed, modified, published, or commercially exploited without prior written consent.

 

2. Use of Website

Users agree not to:

* Use the website for unlawful purposes.
* Attempt to gain unauthorized access to any systems or data.
* Copy, reproduce, or misuse website content.
* Interfere with the website’s operation or security.
* Engage in activities that may damage Pixie’s reputation or business interests.


Pixie reserves the right to restrict or terminate access to users found in violation of these provisions.

 

3. Limitation of Liability

To the maximum extent permitted by applicable law:

* Pixie shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of its products or services.

* Pixie shall not be responsible for delays caused by postal services, courier partners, natural events, or circumstances beyond its control.

* Pixie shall not be liable for damages resulting from improper use, storage, handling, or maintenance of products by customers.


In any event, Pixie’s total liability shall not exceed the amount paid by the customer for the relevant order.

 

4. Product Care and Usage

Customers are advised to follow all product care instructions provided by Pixie.

Handmade products may require careful handling and storage.

Pixie shall not be responsible for damage resulting from:

* Improper handling.
* Exposure to water, moisture, heat, or sunlight where not recommended.
* Accidental damage.
* Normal wear and tear over time.

 

5. Authorised Sales Channels

Pixie products are sold exclusively through:

* The official Pixie website.
* The official Pixie Instagram account.

Customers are strongly advised not to purchase products claiming to be from Pixie through any other website, marketplace, social media account, reseller, or unauthorised source.

Pixie shall not be responsible for purchases made through unauthorised sellers or channels.


6. Privacy

Pixie values customer privacy and is committed to handling customer information responsibly.

Information collected through purchases, enquiries, or website interactions shall be processed in accordance with Pixie’s Privacy Policy and applicable laws.

 

7. Availability of Products

As many Pixie products are handmade and produced in limited quantities:

* Product availability may change without prior notice.

* Certain items may become unavailable, discontinued, or delayed due to production constraints.

* Pixie reserves the right to limit quantities purchased per customer.

 


8. Force Majeure

Pixie shall not be liable for any failure, delay, or interruption in performance resulting from circumstances beyond its reasonable control, including but not limited to:

* Natural disasters
* Floods
* Fires
* Pandemics
* Government actions
* Strikes
* Transportation disruptions
* Internet or communication failures
* Supply chain interruptions

 

9. Changes to Terms and Conditions

Pixie reserves the right to amend, modify, or update these Terms & Conditions at any time.

Updated versions shall become effective immediately upon publication on the website or other official platforms.

Continued use of Pixie’s services following such updates constitutes acceptance of the revised Terms.


10. Governing Law and Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any dispute, claim, or controversy arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Bengaluru, Karnataka, India.

 

11. Contact Information

For questions, concerns, order-related queries, or support requests, customers may contact Pixie through:

* Official Website

* Official Instagram Account

* Official support channels published by Pixie

 


By accepting, you confirm that you have read, understood, and agreed to these Terms & Conditions.